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They make their profit either by buying at a discount the same as other retailers, or by selling at a premium to buyers who don't notice that the book is available at a lower price. How they buy books: At the retail price from CreateSpace's or Amazon's store, same as any other retail customer. At the wholesale price (60% discount from retail price) ...


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Another approach would be, on your own website or blog - is to write a veiled rebuttal. I wouldn't directly mention the bad review, but just write as if you are clarifying some issues or points for current/future readers. But of course this blog post would address the issues that the bad review got factually wrong, and even address some of the other issues ...



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